Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained
Netomi
AUGUST 31, 2022
At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business. What is a customer service KPI dashboard?
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