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Top 10 Ways To Boost Contact Center Efficiency & Productivity

Playvox

Providing agents with a unified interface that integrates with all the necessary systems and applications can save time, increase efficiency, and reduce the likelihood of errors. Playvox offers a Quality Management suite that welcomes you to the digital era.

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The Morale Doctor is In

Monet Software

If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it. Once an employee reaches burnout stage, you’re in crisis mode. It develops silently over time. Triage Immediately.

Morale 100
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A 5-point plan for the new era of Customer Experience Intelligence

teleopti

McKinsey and Company found that companies that have already applied advanced analytics have reduced average handle time by up to 40 percent , cut employee costs and boosted the conversion rate on service-to-sales calls by nearly 50 percent—all while improving customer satisfaction and employee engagement.

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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

But when you have WFM software , agents could sign up for 2-hour work blocks (or whatever time frame is sufficient to find their groove) and swap shifts with a day or less of notice—and neither staffing levels or average handle times (AHT) would be affected. Next Steps.

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Driving Holistic Customer Engagement Excellence

Verint

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.