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The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

Call Center 128
Call Center At home agents Brand ambassadors outsourcing 128
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Workforce Optimization and GigCX: An In-depth Interview with CX Subject Matter Expert, Terry Rybolt

Vistio

MARCH 15, 2022

He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.

Gamification 52
Gamification outsourcing Contact Center Technology 52
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