Outsource Consultants

MARCH 16, 2020

Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. Making the answers to common questions easy to find on your website or IVR messaging can free up agents for the inquiries that truly require a two-way interaction.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Taylor Reach Group

JUNE 20, 2017

Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Live Chat in Sensitive Information Industries – Healthcare and Finance. Paul: In terms of comparing chat to voice and the IVR, it has a long way to go. Live Chat in Sensitive Information Industries – Healthcare and Finance. Memphis. .

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140