Outsource Consultants

MARCH 16, 2020

First, call volumes are on the rise. Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Letting agents self-evaluate.

Best practices 140

Best practices Feedback Call Center Coaching 140

Taylor Reach Group

JUNE 20, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62