Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

pindrop

APRIL 30, 2020

Pindrop , an enterprise voice security company, works with eight of the top 10 banks, three of the top five brokerages, and five of the top seven life insurers. By the later stages we are seeing enterprise contact center call volumes jump over 1,000% from normal levels. INSIGHT 4: A NEW WAVE FOLLOWS THE GOVERNMENT RESPONSE.

Contact Center 75

Contact Center Banking Government At home agents 75

Sykes

APRIL 29, 2020

With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.

Government 52

Government Customer Care Enterprise At home agents 52

Sykes

APRIL 29, 2020

With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.

Government 52

Government Customer Care Enterprise At home agents 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Like most other global enterprises, Cisco’s BCP targeted three main areas – outages, natural disasters, and other impacts to the environment. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Devising a plan when no plan existed.

Contact Center 98

Contact Center Telecommunications Wireless At home agents 98

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140