Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
Cisco - Contact Center
SEPTEMBER 3, 2020
Like most other global enterprises, Cisco’s BCP targeted three main areas – outages, natural disasters, and other impacts to the environment. For example, agents’ calls are unable to be recorded, supervisors cannot monitor agents’ calls in progress, and VoIP cannot be used in India due to the country’s telecommunications regulations.
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