PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
pindrop
APRIL 30, 2020
Pindrop , an enterprise voice security company, works with eight of the top 10 banks, three of the top five brokerages, and five of the top seven life insurers. By the later stages we are seeing enterprise contact center call volumes jump over 1,000% from normal levels. INSIGHT 4: A NEW WAVE FOLLOWS THE GOVERNMENT RESPONSE.
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