Outsource Consultants

MARCH 16, 2020

A perfect storm for customer service. The strain on customer service departments is two-fold. Sending out an email series reminding customers to wash their hands and avoid touching their faces is probably unnecessary and just adds to the noise, however, potentially causing subsequent messages to go unread.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

COPC

MARCH 23, 2020

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. What sort of an environment do Work-At-Home agents need? Will the internet cope with surges in traffic if more people work from home?

At home agents 52

At home agents Consulting Consulting Government 52

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. What to Look for In Emerging Outsource Markets.

Call Center 119

Call Center Marketing outsourcing Transportation 119