Outsource Consultants
MARCH 16, 2020
The remote agent model is undeniably the most resistant to growing calls for quarantine – whether self-imposed or government-mandated. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.
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Outsource Consultants
NOVEMBER 9, 2020
The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. What to Look for In Emerging Outsource Markets.
Outsource Consultants
MAY 8, 2020
The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .
COPC
MARCH 23, 2020
This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. What sort of an environment do Work-At-Home agents need? Will the internet cope with surges in traffic if more people work from home?
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