24-7 InTouch

MAY 1, 2020

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. An at-home employee model in the customer care industry allows agents greater flexibility in their schedules.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

VocalCom

APRIL 14, 2020

SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Sykes

APRIL 29, 2020

This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.

Government 52

Government Customer Care Enterprise At home agents 52

Sykes

APRIL 29, 2020

This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.

Government 52

Government Customer Care Enterprise At home agents 52

Taylor Reach Group

JUNE 20, 2017

Yes, with this software, you have options to use work at home agents (WAHA), agents on premises, agents on-shore or offshore – it opens up a lot of possibilities. Turaj: Customer Effort is a key factor in delivering a satisfying customer experience. Wait-Time on the Phone Vs. Chat.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62