At home agents Customer Care Customer Experience Definition 
Sykes
APRIL 29, 2020
This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.
Sykes
APRIL 29, 2020
This work-from-home “quick fix” addresses business continuity and keeps processes in place, but it doesn’t address the long-term strategies needed for a situation without a definitive end. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.
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Taylor Reach Group
JUNE 20, 2017
Chat in the Contact Center – Part 1 focused on where chat should be deployed, demographics, chat in relation to industry, security and FCR while Chat in the Contact Center – Part 2 focused on proactive vs. reactive chat, AI impacts, costs as a channel, challenges and the customer experience (CX). Chat in Relation to Voice.
VocalCom
APRIL 14, 2020
SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.
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