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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.