Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution
VocalCom
APRIL 14, 2020
Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.
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