Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 91

Upselling CRM Revenue potential Feedback 91

Mindtouch

JULY 31, 2017

Thus, we must track the articles being produced, the effectiveness of those articles towards helping others, and the impact of self-service content on the customer experience. Building Revenue Potential (and the Future) Through Knowledge. Instead of wondering, “Now how did we do that?”

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. This article will discuss the top 8 Key Account Management processes that can help organizations drive sustainable growth.

Accountability 10

Accountability Management Revenue potential Upselling 10

NobelBiz

JULY 25, 2023

This analytics realm unlocks the potential for smarter decision-making, boosting both customer satisfaction and operational efficiency. In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Answer Dash

JANUARY 21, 2019

(This article is originally published at Marketo - An Adobe Company) Picture John. With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. Additional value can come from supplemental revenue through upsells and cross-sells.

Upselling 65

Upselling Advertising Metrics B2B 65

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. These chatbots can use conversational intelligence to analyze chats and — based on previous interactions with specific users — provide relevant articles from a knowledge base to address the user’s needs. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

It also gives companies the opportunity to upsell products, and convert leads. Account marketing (marketing geared toward accounts with the greatest revenue potential). This makes upselling even easier, and can even help companies bring back customers that haven’t been active in years.

CRM 48

CRM Marketing Multichannel Self service 48