Article Metrics Revenue potential Upselling 
Mindtouch
JULY 31, 2017
Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. If the Knowledge Worker is producing helpful, easy-to-consume knowledge, then the “traditional” Support metrics will begin to improve as well.
NobelBiz
JULY 25, 2023
This analytics realm unlocks the potential for smarter decision-making, boosting both customer satisfaction and operational efficiency. In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better.
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Answer Dash
JANUARY 21, 2019
(This article is originally published at Marketo - An Adobe Company) Picture John. With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. Additional value can come from supplemental revenue through upsells and cross-sells.
JivoChat
APRIL 13, 2021
Increases revenue potential. Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. Most people like to use self-service options like knowledge base articles to find answers to their questions.
Comm100
FEBRUARY 5, 2018
By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales. It also gives companies the opportunity to upsell products, and convert leads. Search marketing (attracting customers with a high search ranking).
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