Mindtouch

JULY 31, 2017

There will always be a need for good human-to-human support, but for many of the issues, self-service would suffice if companies made it available. KCS methodology puts companies on the fast-track to creating a sustainable self-service model. Building Revenue Potential (and the Future) Through Knowledge.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. Check out this article and some best practices on Performance Management for Leaders, Managers and Agents.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JivoChat

APRIL 13, 2021

A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon. Enables self-service. Increases revenue potential.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

Self Service Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. It also gives companies the opportunity to upsell products, and convert leads. Self Service Software.

CRM 49

CRM Marketing Multichannel Self service 49