AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 97

Chatbots APIs Engineering CRM 97

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Context includes information from previous user inputs, user preferences, and system state.

Real estate 10

Real estate Chatbots APIs Analytics 10

Connect

MAY 25, 2023

This integration builds knowledge once, and delivers it across every channel, including bots and agents, through a centrally managed knowledge portal to orchestrate the best experiences. And AI-powered knowledge management makes it intuitive and simple for both employees and customers to access up-to-date information.

Technology 64

Technology Self service Revenue potential Analytics 64

JivoChat

APRIL 13, 2021

With help from an automated support system, a business can manage its customers’ needs 24/7, even when live agents are unavailable. If a chatbot can’t address a query, it can escalate the matter to a manager or an appropriate team member. Increases revenue potential. Enables self-service. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40