7 Ways to Automate Customer Service (Without Sacrificing Quality)
JivoChat
APRIL 13, 2021
With help from an automated support system, a business can manage its customers’ needs 24/7, even when live agents are unavailable. If a chatbot can’t address a query, it can escalate the matter to a manager or an appropriate team member. Increases revenue potential. Enables self-service. Minimizes customer friction.
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