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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Context includes information from previous user inputs, user preferences, and system state.

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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

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Cloud technology the key to delivering future-ready CX and EX

Connect

In this regard, innovation in the areas of automated business processes, advanced analytics and artificial intelligence (AI)-powered orchestration will reshape the customer experience (CX) while elevating the employee experience (EX) by offering unprecedented simplicity, efficiency and agility. Real-time decision-making.