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Cloud-based listening for the enterprise

Tethr

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Thinking in Events The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

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Conversation Intelligence: The key to success in customer conversations

JustCall

Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). The use cases of conversation intelligence in sales are wide. Rather than having simple, dull discussions about the services and products, they can harness the power of conversation to ramp up sales.