Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Thinking in Events The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 43

Analytics Metrics Government Journey mapping 43

JustCall

MARCH 9, 2023

Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). The use cases of conversation intelligence in sales are wide. Rather than having simple, dull discussions about the services and products, they can harness the power of conversation to ramp up sales.

Coaching 52

Coaching Sales Chatbots Analytics 52