Babelforce

SEPTEMBER 17, 2020

Your free guide to IVR automation (eBook). And let’s not forget the big one; actual self-service. Our approach is API integration. What is API integration? API’ stands for Application Programming Interface. That’s where the API comes in. Read ‘ What is an API? Self-service.

Interactive Voice Response 52

Interactive Voice Response APIs Self service CRM 52

Babelforce

DECEMBER 9, 2021

However, in terms of providing an effortless experience across digital touchpoints, the cloud service has much more to offer. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers.

SaaS 52

SaaS APIs Contact Center CRM 52

Solvvy

JUNE 17, 2021

When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park. Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. By engaging Solvvy, Lose It!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

Netomi

SEPTEMBER 20, 2021

CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Creating custom skills on Alexa allows your customers to ask questions, order or re-order products or services, or engage with other content spontaneously by simply speaking out loud. Key features: .

Chatbots 126

Chatbots APIs Surveys Analytics 126

Inbenta

AUGUST 10, 2021

Download ebook: How can chatbots serve your omnichannel strategy? Adding functionalities to Inbenta’s chatbot so it can execute back-end processes and transactions is easy through webhooks, API, and SDK connectors. Some other metabots, like Inbenta’s chatbot , use language processing technologies to aggregate all the chatbot contents.

Chatbots 93

Chatbots Banking Accountability APIs 93

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? Checking Integration Capacities.

CRM 41

CRM Multichannel Marketing Accountability 41