Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Solvvy uses persona-based routing to use the information you already know about a customer or prospect to serve them solutions and content personalized specifically to them.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

Babelforce

DECEMBER 9, 2021

However, in terms of providing an effortless experience across digital touchpoints, the cloud service has much more to offer. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers.

SaaS 52

SaaS APIs Contact Center CRM 52

Netomi

SEPTEMBER 20, 2021

CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Creating custom skills on Alexa allows your customers to ask questions, order or re-order products or services, or engage with other content spontaneously by simply speaking out loud.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. The Ups Customers praise Freshdesk for being an easy-to-use help desk software that aids tremendously in simple ticket management.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52