Babelforce

SEPTEMBER 17, 2020

Your free guide to IVR automation (eBook). Can we route them based on their CRM profile? And let’s not forget the big one; actual self-service. Our approach is API integration. What is API integration? API’ stands for Application Programming Interface. That’s where the API comes in.

Interactive Voice Response 52

Interactive Voice Response APIs Self service CRM 52

Babelforce

DECEMBER 9, 2021

However, in terms of providing an effortless experience across digital touchpoints, the cloud service has much more to offer. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. Consider a SaaS architecture that includes a digital automation tool and a CRM system.

SaaS 52

SaaS APIs Contact Center CRM 52

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

Inbenta

AUGUST 10, 2021

Download ebook: How can chatbots serve your omnichannel strategy? Adding functionalities to Inbenta’s chatbot so it can execute back-end processes and transactions is easy through webhooks, API, and SDK connectors. Some other metabots, like Inbenta’s chatbot , use language processing technologies to aggregate all the chatbot contents.

Chatbots 93

Chatbots Banking Accountability APIs 93

Netomi

SEPTEMBER 20, 2021

Back-end systems integrations (CRM, OMS, etc.) CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Integrates out of the box with over 70 other apps (CRM, ticketing, databases, livechat, and more). Reinforcement learning and ongoing optimization.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Comm100

FEBRUARY 7, 2018

Additional Considerations for CRM Solutions. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? Reviewing Security Standards.

CRM 41

CRM Multichannel Marketing Accountability 41

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.”

Chatbots 52

Chatbots Enterprise CRM Customer Support 52