Babelforce

DECEMBER 9, 2021

In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. It’s a cloud-based service that enables users to access internet applications via a web browser. What sets SaaS apart?

SaaS 52

SaaS APIs Contact Center CRM 52

Solvvy

JUNE 17, 2021

When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park. Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. By engaging Solvvy, Lose It!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” Larger teams in particular have questioned Intercom’s ability to meet their needs in 2020. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52