Hodusoft

JANUARY 11, 2022

With Detect Answering Phone, you can identify the recipient of an outgoing call and customize your call flow accordingly. This allows you to determine whether a human, answering machine, or fax machine has picked up an outbound voice API call. Call Scheduling. Call Monitoring.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. RingDNA, Velocify, SalesLoft and CallRail all focus on streamlining outbound sales calls. Turns out it’s neither.

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

JustCall

APRIL 3, 2023

It empowers contact centers to seamlessly contact customers through multiple channels such as email, voice calls, live chat, and social media. Suitable for all business sizes and verticals, it helps contact centers around the globe provide excellent customer experience with its suite of reliable and secure contact center solutions.

voip 52

voip Interactive Voice Response CRM Coaching 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Defining the scope of a customer journey analytics project involves setting basic parameters around its size, complexity, goals, and function.

Analytics 93

Analytics Government APIs Metrics 93

JustCall

MARCH 9, 2023

Considering the value it adds to businesses planning to scale, it’s no wonder that major industries are embracing conversation intelligence to improve their customer experiences. Do you lead a sales team that’s highly competitive? Are you looking to scale your sales operations?

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. The Champion is typically an influential member of the marketing, customer experience or analytics team.

Analytics 43

Analytics Metrics Government Journey mapping 43