Twilio Wows the Crowd with Flex Debut
Fonolo
MARCH 13, 2018
The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. The “CRM Service” section is probably the least interesting. Having hooks into all the main CRM systems is table stakes.
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