APIs Contact Center Contact center software Engineering 
NobelBiz
APRIL 23, 2024
This is why automation is especially transformative in contact centers. 81% of contact center executives are actively investing in AI for agent-enabling technologies. As the industry continues to evolve, staying informed and adaptable will be crucial for businesses and contact centers.
Edify
JANUARY 4, 2021
Matt initially had an interest in aerospace engineering before finding his love for programming while studying at Purdue University. After graduating, he spent several years working at another contact center software company, quickly moving from a junior software engineer to team leader to senior software engineer.
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NobelBiz
FEBRUARY 23, 2023
Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers.
NobelBiz
FEBRUARY 23, 2023
Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers.
NobelBiz
MAY 11, 2021
Writing a call script is a must for contact centers that want to excel in their prospecting effort. The call scripting, also known as the sales script, is a collection of predefined talking points that contact centers use while speaking with prospects or clients. What exactly is call scripting? Why do scripts exist?
JustCall
AUGUST 16, 2021
The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team.
Hodusoft
OCTOBER 14, 2020
Modern contact center software may have integrated CRM, which makes life easier for agents. However, portmanteau, all-in-one software may have inherent drawbacks. Further, the software is developed specifically for a purpose. Accounting software focuses on accounting functions. APIs at work.
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