AWS Machine Learning
MARCH 29, 2024
The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.
DMG Consulting
OCTOBER 13, 2021
DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. MEDIA ALERT.
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AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
DMG Consulting
MARCH 31, 2019
DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.
Creative Virtual
OCTOBER 9, 2020
By Katrin Zieren, Business Development Consultant. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home.
DMG Consulting
MARCH 8, 2019
Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge. Artificial Intelligence Enhances Contact Centers. Artificial intelligence (AI) is having a profound effect on the CBCCI market. What’s Next. Learn more at www.dmgconsult.com.
SmartAction
MAY 23, 2019
Those functional areas are: CX Consultant – maps the business need to a business case for conversational AI. CX Consultant. The CX Consultant brings together key stakeholders to understand the business case – the problem that needs to be solved and what it would mean to the business to solve it. Solutions Expert.
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