APIs Consulting Customer Care Customer Experience 
COPC
OCTOBER 26, 2023
AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.
DMG Consulting
MARCH 31, 2019
DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.
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Fonolo
NOVEMBER 13, 2018
Customer Contact Week (CCW). CCW is the world’s largest customer contact event series and a definite must-attend. It’s the place where customer care, CX, and CS leaders come together to network and learn. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Thomas Howe.
Fonolo
NOVEMBER 27, 2018
VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.
Fonolo
NOVEMBER 22, 2018
VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.
Fonolo
NOVEMBER 1, 2018
VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.
Fonolo
NOVEMBER 20, 2018
Call center agents are among the most valuable employees at any company because they are on the front-lines with customers. As such, they can provide a wealth of information about key pain points in the overall customer experience. VPs & Directors of Customer Service. VPs & Directors of Customer Experience.
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