Talkdesk

DECEMBER 23, 2020

The Spring 2020 rollout of the first and second rounds of the Paycheck Protection Program (PPP) was tarnished by exceedingly high call volumes, excessively high call handling and wait times for small business owners contacting banks for a lifeline.

Banking 126

Banking Real estate Government Contact Center 126

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Babelforce

MARCH 16, 2023

IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center? In the context of the contact center, we call these CX Makers. What is a citizen developer?

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Export the Genesys call flow from the QnABot Content Designer. Import example questions to QnABot.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67

JustCall

APRIL 9, 2024

. > Kixie PowerCall: A PC/mobile compatible dialer with a Do Not Call list and auto-SMS functionality. > > Webex by Cisco: A cloud-based calling solution with call center features. > > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. >

voip 40

voip Sales Scripts CRM 40

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. of organizations that have deployed a single-source solution for both Unified Communications and their Contact Center, drove revenue increases of 52.8% Increases productivity by improving call flows. Single-Sourced. Always Available. Unified Communications. And now, because you can.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month CallTrackingMetrics Overview CallTrackingMetrics is a cloud-based call tracking and contact center software. Its helpful CRM integrations mean that your organization’s workflow can be unified and seamless.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52