aircall
FEBRUARY 26, 2018
On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. The current benchmark is set for 96% customer satisfaction, but they regularly surpass this number. It’s our goal for Aircall to work with as many popular support and sales platforms as possible.
Cincom
MAY 3, 2024
Our Eloquence software enables easy connectivity through pre-built integrations and customizable APIs to link templates to any enterprise data source. Seek tools with APIs and connectors that simplify linking templates to data sources like CRM, ERP, and e-commerce platforms underpinning your business.
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RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
AWS Machine Learning
MAY 7, 2024
To deploy a model from SageMaker JumpStart, you can use either APIs, as demonstrated in this post, or use the SageMaker Studio UI. The following section details the benchmark’s performance overall, and against each intent. In this example, we use Llama-2-70b-chat, but you might use a different model depending on your use case.
NobelBiz
OCTOBER 9, 2023
This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces). Our platform is built with open standards and offers robust API capabilities. Solving contact center integration issues with Nobelbiz Nobelbiz recognizes the importance of seamless integration.
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