APIs Banking Video Virtual Agent 
Talkdesk
OCTOBER 8, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
SEPTEMBER 29, 2022
For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.
Creative Virtual
JANUARY 26, 2023
We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments. At the time of writing, ChatGPT is still in a research preview stage and highly unstable with no clean API available, so it’s not possible yet for businesses to use it in this way.
RichCall
SEPTEMBER 13, 2017
Omnichannel initiatives must now include messaging and video. These video enabled terminals or kiosks called ITMs (Interactive Teller Machines) allow a customer to interact, live, with an agent in a Contact Center. of contact center traffic handled on video chat? I’ve seen several big wins in the banking industry.
Expert insights. Personalized for you.
119 
Let's personalize your content