Analytics Quality management Trends Virtual Agent 
DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Intelligent Virtual Agent Product and Market Report.
DMG Consulting
JUNE 8, 2021
DMG Consulting Releases 2021 – 2022 Interaction Analytics Product and Market Report. What : Releases 2021 – 2022 Interaction Analytics Product and Market Report . The Report focuses on contact center and service-related uses of interaction analytics (IA). in 2022, and 10% in the next three years, 2023 – 2025.
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DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Service, quality management, and the customer journey will all see big gains. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. By Donna Fluss. Improvements in Speed and Accuracy.
Connect
APRIL 18, 2024
Applying artificial intelligence (AI) in the contact centre has emerged as a prolific trend as the hype around Generative or Gen AI – the next iterative advancement in the technology – gathers pace. By Martin Cross, CTO at Connect. About ‘ Connect.
TechSee
APRIL 21, 2021
With many call centers adopting the remote working model, the common practice of one agent asking a question over his cubicle wall has come to an end. Cost optimizations have also cut back on floor managers circulating the room to answer questions and provide assistance. . AI-Based Prediction of Customer Behavior via Speech Analytics.
DMG Consulting
AUGUST 13, 2024
The Future Is Bright for the CCaaS Sector View this article on the publisher’s website The contact center-as-a-service (CCaaS) sector remains one of the fastest-growing in the contact center technology market, a trend DMG Consulting expects to continue for the next few years.
DMG Consulting
DECEMBER 1, 2020
However, the key to success remains being able to connect with a live agent, when necessary. . Automation solutions – Intelligent virtual agents (IVAs), virtual assistants (VAs), robotic process automation (RPA) and workflow have emerged as essential enablers for enterprises. Learn more at www.dmgconsult.com.
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