CX Global Media

JULY 11, 2019

From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. EXPERT SESSION – Critical Questions to Address to Avoid Speech Analytics Failure. To engage and inspire your agents, you must lead morale.

Contact Center 120

Contact Center CCNG Morale Coaching 120

OctopusTech

AUGUST 10, 2022

Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. Analytics of texts. In multi-channel call centers , text analytics is helpful to monitor all written communication. Analytics of speech. Customers these days want instant support and engagement.

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

Select VoiceCom Blog

AUGUST 1, 2023

These processes contribute to a seamless customer journey map and build trust in the brand’s reliability and service. Regularly recognise achievements and contributions through feedback and rewards, creating a positive and rewarding work environment that boosts morale and job satisfaction. Look no further than Select VoiceCom!

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98