CX Global Media
JULY 11, 2019
From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor.
TeleDirect
JUNE 2, 2021
While many call center managers and contact center coordinators look to improve client-contact representative communication – and that’s certainly a proven way to enhance customer service – another method involves boosting call center rep morale. Or, have them manage & direct customer journey mapping initiatives.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OctopusTech
AUGUST 10, 2022
Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. It also helps the call center outsourcing company to highlight the accuracy of user interaction and to check the performance issues. Customer journey mapping.
Select VoiceCom Blog
AUGUST 1, 2023
These processes contribute to a seamless customer journey map and build trust in the brand’s reliability and service. Regularly recognise achievements and contributions through feedback and rewards, creating a positive and rewarding work environment that boosts morale and job satisfaction. Look no further than Select VoiceCom!
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Expert insights. Personalized for you.
120 
Let's personalize your content