The Northridge Group

MARCH 28, 2022

In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. A Success Story. A Three-Pronged Approach.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

Call Experts

JULY 28, 2022

For example, a contact center will often use automatic call distribution, which routes calls to the appropriate agents according to their skill sets. We may also use interactive voice response, or IVR, to help callers reach the person they need. . Analytics for Business Insight.

Contact Center 52

Contact Center Interactive Voice Response Scripts outsourcing 52

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Interactive Voice Response (IVR) for the Company’s Remote Contact Center. With IVR on JustCall, this Utah-based insurance company expanded its customer service capabilities.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Interactive Voice Response (IVR) for the Company’s Remote Contact Center. With IVR on JustCall, this Utah-based insurance company expanded its customer service capabilities.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

NobelBiz

APRIL 3, 2023

Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. QM can help businesses ensure their call centers meet these requirements and avoid penalties and fines. This could include call recording software, speech analytics, and quality monitoring software.

Quality management 52

Quality management Call Center Management Calibration 52

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. Collection of debts of clients Companies that face challenges during the time of collection of various outstanding payments can also get tons of benefits from an outbound call center specialist for their collection of debts.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Make Smarter Decisions with Webex Workforce Optimization.

Contact Center 120

Contact Center contact center solutions Analytics Entertainment 120