Analytics Finance Multichannel outsourcing 
OctopusTech
SEPTEMBER 9, 2023
This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services.
Call Experts
OCTOBER 5, 2023
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Do you need multichannel support (phone, email, chat, social media)? Look for contact center solutions that offer advanced analytics and reporting capabilities.
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Call Experts
APRIL 8, 2024
Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Do you need multichannel support (phone, email, chat, social media)? Look for contact center solutions that offer advanced analytics and reporting capabilities.
Hodusoft
MARCH 13, 2024
As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. These centers provide cost-effective solutions, allowing financial institutions to focus on core functions while outsourcing non-core activities.
BlueOcean
MARCH 26, 2018
Artificial Empathy: Call Center Employees Are Using Voice Analytics to Predict How You Feel. Though we can’t read minds (yet), a new blog by ZDNet covers the future that voice analytics has in AI customer service and beyond. How are your customers feeling when they call your customer support? How does it all work?
Global Response
DECEMBER 5, 2022
Outsourcing B2B CS requires deep, industry-specific care that can’t be reduced to one-size-fits-all support. For instance, Global Response works with numerous challenging industries , including finance and healthcare—both of which bring regulatory hurdles requiring highly specialized knowledge.
Callminer
OCTOBER 11, 2018
Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes.
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