Nicereply

OCTOBER 3, 2023

Advanced analytics and reporting — real-time feedback collection and visualization tools. Designed with user-friendliness at its core, this platform facilitates the integration of satisfaction surveys directly into emails and support tickets. With a suite of question types and design options, it caters to diverse feedback needs.

Surveys 52

Surveys Customer centricity Analytics Feedback 52

Altivon

SEPTEMBER 28, 2017

Leaden has both wide and deep experience, working with mid-size to large enterprise customers in several industries, not least of which is healthcare. In short—the time is now to adopt speech analytics, multi-channel support, proactive notifications, EMR integration and other tried-and-true optimizations.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

ProProfs Blog

JUNE 26, 2020

Enterprise Customer Support Software. Enterprise Customer Support Software is the one that has features like skill-based ticket assignment, supervisor dashboard, advanced audit and admin controls, enterprise reporting, and more. Multi-Channel Support. Exporting Tickets. Missed Chat.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. As per recent stats , nine out of ten people expect multichannel support from businesses they are transacting with.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

OctopusTech

APRIL 25, 2019

Zoho Desk is another popular customer support that allows customers to find timely and relevant support without having many hurdles. Multi-Channel Support. The tools of this software also increase agent productivity and analytics plus reports that enable managers to watch-out agent performances. Call Center.

Customer Support 90

Customer Support Gamification Multi-channel support Self service 90

iCiDIGITAL

AUGUST 17, 2018

AEM may just be the enterprise-grade web solution you’ve been waiting for, even if you’re only in the market for a Content Management System (CMS). Having a solid content management system, or even a robust extensible web platform, is no longer enough for enterprises. Why Adobe and AEM is the Best Enterprise CMS.

Management 73

Management Multi-channel support Enterprise Marketing 73

Hodusoft

AUGUST 9, 2023

When it comes to mid-sized and enterprise-level organizations, many of them follow suit. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) You get two options as you look for a suitable BPO.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52