Analytics Enterprise Gamification Multi-channel support 
OctopusTech
APRIL 25, 2019
Support Inboxes Accessible by the Entire Team. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers. What it offers is.
Hodusoft
AUGUST 9, 2023
When it comes to mid-sized and enterprise-level organizations, many of them follow suit. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) You get two options as you look for a suitable BPO.
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