Analytics Engineering Surveys Virtual Agent 
Connect
APRIL 18, 2024
Amid this hype, Chief Technology Officers (CTOs) feel pressure to invest in Gen AI in some form, with a BCG survey of over 1,400+ C-suite executives revealing that 89% rank AI and Gen AI as a top-three tech priority for 2024. However, Gen AI is not a plug-and-play solution.
TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.
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Upstream Works
DECEMBER 20, 2022
McKinsey’s American Opportunity Survey found that 58% of American workers can work from home at least once a week; 87% said they take the opportunity to work flexibly when they have the chance. This form of workflow automation allows agents to engage more deeply and personally with customers, setting the stage for a much-improved CX.
DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.
3CLogic
JANUARY 24, 2024
In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Solving Complex Inquiries Enhancing your self-service with intelligent virtual agents will drive personalized experiences.
TechSee
OCTOBER 23, 2018
Personalized product recommendations: AI-driven recommendation engines offer customers products tailored to their preferences. Amazon reports that 35% of all their sales are generated by the recommendation engine. Customer Analytics. Retail giant Amazon has been leading the industry’s CX personalization efforts since 2013. .
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.
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