Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.
Clarabridge
JANUARY 24, 2017
How about Customer Effort Score or Employee Engagement Scores? She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Be sure the question is asked in a specific way to help the customer answer honestly about either the transaction or the overall journey.
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JustCall
APRIL 5, 2022
Call analytics. Call analytics uses artificial intelligence (AI) to track, collect, and bring out critical insights, ranging from client needs to lead generation. Besides, call analytics provides info about your agents and call performance, enabling you to make data-driven decisions accordingly. What is there to analyze?
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Dennis Wakabayashi.
Pointillist
OCTOBER 22, 2018
Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues. Image Source: www.buildempathy.com.
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