Clarabridge

JANUARY 24, 2017

Treating One Metric as the End All. How about Customer Effort Score or Employee Engagement Scores? But using those individual methods and metrics as the “one true thing” has proven to be a serious blindspot. But using those individual methods and metrics as the “one true thing” has proven to be a serious blindspot.

Wireless 45

Wireless Metrics Feedback Advertising 45

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

OCTOBER 22, 2018

An even smaller number, 21%, were confident that they shared these metrics in an actionable way. Make your CX metrics actionable. Next, I’ll describe four ways you can use AI to improve your understanding of your customer experience data and five ways to make your CX metrics actionable. Speech Analytics with Auditory Cues.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

JustCall

APRIL 5, 2022

Call analytics. Call analytics uses artificial intelligence (AI) to track, collect, and bring out critical insights, ranging from client needs to lead generation. Besides, call analytics provides info about your agents and call performance, enabling you to make data-driven decisions accordingly. What is there to analyze?

voip 40

voip Interactive Voice Response Analytics Sales 40