Hodusoft

MAY 17, 2021

For customers, fast, efficient service is not a comfort – it is a need. As more and more customers shift to digital banking solutions, the interaction between bank officials and customers is thinning, while customer service agents are increasing rapidly. Preview dialer.

call center software 52

call center software Call Center Interactive Voice Response Banking 52

DMG Consulting

NOVEMBER 29, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The next step for the CBCCI vendors is the introduction of artificial intelligence, machine learning, natural language understanding and analytics into their solutions.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Noble Systems

OCTOBER 22, 2018

Gamification, which applies game mechanics to engage employees by tracking and rewarding desired behaviours, has made recent gains in popularity in the global financial industry due to its effectiveness in improving engagement, customer experience and customer loyalty. Recommended right-fit products/services. Secured customer feedback.

Banking 48

Banking Gamification Customer centricity Surveys 48

aircall

MARCH 22, 2021

Fortunately, technology has also brought us an open API. The right digital tools give your sales and support agents quick access to customer data, which results in improved efficiency and productivity in your call center. That’s opened the door to crafting digital tools which are easy to install and work together seamlessly.

CRM 62

CRM Sales voip APIs 62

JustCall

APRIL 12, 2023

Besides better products and services, they also demand improved customer service from businesses. To meet customer expectations, brands also have come up with better customer service solutions. In today’s digital era, customers know their worth. Why Go Virtual?

virtual call center 52

virtual call center call center solutions Call Center call center software 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Autodialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.

voip 52

voip Interactive Voice Response APIs Contact Center 52