aircall

MAY 21, 2021

Sales and support reps will be able to customize solutions, personalize interactions , and strengthen your relationship with customers—all of which lead to a better customer experience. You’ll better understand the needs of your customers. Customer retention will increase. You’ll increase brand loyalty.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

JULY 29, 2015

Journey Mapping (one day). CX Basic Analytics (two days). CXMasters is ideal for anyone in customer experience, voice of the customer, line-of-business management, service and support, survey management, market research, marketing, customer retention, customer intelligence, employee voice or engagement, and HR.

Journey mapping 45

Journey mapping Best practices Benchmark Surveys 45

CSM Magazine

DECEMBER 20, 2016

Many important aspects of customer experience have deeply technological implications that cannot be managed by ‘analog’ methods any longer, such as customer segmentation, journey mapping, content personalization, satisfaction scoring, analytics, and one-silo customer data management that underpins it all.

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40