Uniphore

AUGUST 6, 2021

Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Download eBook. Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge.

Contact Center 98

Contact Center Self service Call Center Analytics 98

Quadient

JULY 25, 2022

It covers all channels present and future which interface directly with customers. The goal of customer journey analytics is to help organizations deliver optimal customer experiences, across touchpoints, by providing cross-functional teams with the 360-degree insights needed to execute it.

Journey mapping 52

Journey mapping Transportation Analytics Customer Experience 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Analytics 43

Analytics Metrics Government Journey mapping 43

REVE Chat Blog

NOVEMBER 21, 2019

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Econsultancy found out that live chat (73%) handily beats both email (61%) and phone (44%) and ranks top channel with the highest customer satisfaction levels. And an ebook can be one of the best free giveaways.

Best practices 77

Best practices B2B Sales Chatbots 77