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The True Cost of Employee Disengagement in the New Normal

Uniphore

Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Download eBook. Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge.

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Customer Journey Analysis in 6 Easy Steps

Quadient

It covers all channels present and future which interface directly with customers. The goal of customer journey analytics is to help organizations deliver optimal customer experiences, across touchpoints, by providing cross-functional teams with the 360-degree insights needed to execute it.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics.

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How to Successfully Implement Customer Journey Analytics

Pointillist

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

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15 Practical Lead Generation Ideas and Strategies to Implement in 2020

REVE Chat Blog

With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. Econsultancy found out that live chat (73%) handily beats both email (61%) and phone (44%) and ranks top channel with the highest customer satisfaction levels. And an ebook can be one of the best free giveaways.