JustCall

JANUARY 29, 2024

As a whole, JustCall is an AI-powered customer communications platform with a ton of nifty voice, SMS, analytics, collaboration , and automation features. However, a few customers have complained about support primarily channeled through a chatbot and in-person support available only on weekdays.

Sales 52

Sales APIs Analytics Abandon rate 52

Global Response

JANUARY 31, 2023

Phone is the most common customer service channel, but today, many more options exist , such as email, live chat, text messaging, social media channels, video chat, and even self-service and automated “chatbot” options. A QA process should be carefully documented so it can be repeated consistently over time.

Customer Service 62

Customer Service outsourcing Construction Technical Support 62

Zingtree

MARCH 22, 2018

In the call center world, interactive knowledge bases and documentation are an incredible alternative to traditional articles, making it easier: for customers and call center employees to engage with and understand the content at-hand. This can require observation, insight and analytics tools to identify this knowledge.

Call Center 58

Call Center Management Average Handle Time Call Logging 58

JustCall

APRIL 12, 2023

Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Ensure that the vendor provides excellent support, such as documentation, training, and responsive customer service, in case you encounter any issues or need help with the software.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MARCH 29, 2022

Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. This is where chatbots come into play. Machine learning and analytical tools significantly increase the predictive power to identify leads. Call analytics. Creating personas. Order Management. Follow-ups.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

FEBRUARY 25, 2020

Chatbots and not trained humans are interacting with customers now. Call Monitoring and Analytics: With cloud telephony, calling is just a click away, and monitoring becomes so easy. You can easily manage and keep track of the performance of your team from a single dashboard using call monitoring and call analytics.

Finance 59

Finance CRM Accountability Sales 59

AWS Machine Learning

DECEMBER 21, 2023

To use generative AI-powered chatbots, the user first needs to provide a prompt, which is an instruction to tell the model what you intend to do. With the Anthropic Claude 2 model selected, enter your prompt “Create a call script for an agent that helps customers with lost credit cards” and press Enter.

Contact Center 94

Contact Center Scripts Interactive Voice Response contact center solutions 94