Analytics Calibration Construction Personalization 
Expivia
OCTOBER 20, 2020
There needs to be a constant cycle of constructive feedback, and you need to treat this relationship like a partnership. This will make sure that you get the most our of your calibration sessions and you will be able to trust the scores your call center partner should be giving you weekly. Have Weekly Calibration Sessions.
NobelBiz
FEBRUARY 27, 2024
Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
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AWS Machine Learning
OCTOBER 5, 2022
We also share the key technical challenges that were solved during construction of the Face-off Probability model. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink. How it works.
Expivia
OCTOBER 4, 2021
Collaborate and Calibrate Regularly : Any long-term partnership requires work and communication. Phones, headsets, skills-based routing, omnichannel connections, speech analytics, AI (artificial intelligence) , and self-service are some of the many tools of the trade that constantly improve. Experience Better Data Analytics.
AWS Machine Learning
OCTOBER 20, 2023
As an ecommerce platform, Meesho aims to improve the user experience by offering personalized and relevant product recommendations. Solution overview To personalize users’ feeds, we analyzed extensive historical data, extracting insights into features that include browsing patterns and interests.
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