Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Is it possible to achieve churn reduction? Proving everything can happen.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Verint

JULY 20, 2015

all-you-can-eat buffet and free lounge cover-band entertainment passed into history, Vegas and I parted ways. The only reason I’ll go to Las Vegas now is if business calls, as it did in June. I’ve been to Las Vegas many times over the years, and it didn’t take me long to learn that I don’t seem to have much luck there.

Entertainment 42

Entertainment Big data Analytics Contact Center 42

Verint

JULY 20, 2015

all-you-can-eat buffet and free lounge cover-band entertainment passed into history, Vegas and I parted ways. The only reason I’ll go to Las Vegas now is if business calls, as it did in June. I’ve been to Las Vegas many times over the years, and it didn’t take me long to learn that I don’t seem to have much luck there.

Entertainment 30

Entertainment Big data Analytics Contact Center 30

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys.

Technology 136

Technology Entertainment Customer Experience Coaching 136

aircall

MAY 17, 2021

Companies rely heavily on reporting without the advantage of data and analytics that are so critical to establishing efficient, productive workflows. In today’s marketplace, automation, digitization, and big data are your friends. Setting up a digital infrastructure that has an inflexible tech stack.

Transportation 71

Transportation Entertainment voip Construction 71

AWS Machine Learning

APRIL 19, 2023

A routing model in a call center app can pick the best available agent for an incoming call, but it’s only effective if it knows the customer’s latest web session clicks. Apart from SQL, we can build Java and Scala applications in Amazon Kinesis Data Analytics using open-source libraries based on Apache Flink.

Engineering 77

Engineering Analytics APIs Enterprise 77