Analytics Benchmark CRM eBook 
Netomi
SEPTEMBER 20, 2021
Back-end systems integrations (CRM, OMS, etc.) Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. Integrates out of the box with over 70 other apps (CRM, ticketing, databases, livechat, and more). Chatbot activity analytics. Reports and analytics. Multi-lingual.
Noble Systems
JUNE 2, 2020
Integration with Existing Systems – Providing a 360° view of your customers requires that your contact center solution integrate with other enterprise systems like CRM, BPM and ERP so that all teams have access to critical customer data. Read our ebook: Buyer’s Guide To Contact Center Technology. Each has its advantages.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
OCTOBER 22, 2020
If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns. Customer Success Around the Web.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. Want to learn more about key call center efficiency metrics?
LiveChat
FEBRUARY 22, 2016
CRM, marketing automation and analytics tools, market benchmarks and reports , customer service software. TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. It could be your CRM software, analytics platforms, NPS surveys, even simple contact forms and spreadsheets.
Expert insights. Personalized for you.
126 
Let's personalize your content