Analytics Banking Self service Service level 
Eptica
MAY 6, 2020
Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example.
Cisco - Contact Center
DECEMBER 10, 2019
73% want the ability to solve product/service issues on their own. 83% use self-service options when available. A traditional IVR is not able to help to achieve these high quality service levels as it has several limitations resulting in poor Customer Experience ( Reference ). Enhanced Self-Service Solutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
MARCH 9, 2023
Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.
Solvvy
SEPTEMBER 10, 2020
While leading consumer fin-techs in payments, lending, and banking are always looking to provide best-in-class customer experience and multi-channel accessibility, however, significant, rapid growth can strain customer support teams, increase handle times, and turn-off newly acquired customers.
Callminer
AUGUST 6, 2019
Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.
Expivia
APRIL 1, 2021
We will route those callers to the right representatives using analytics and AI. It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. Voice authentication will also be helpful with routing and advanced analytics. Advanced Analytics.
Noble Systems
MARCH 19, 2021
You won’t have to transfer a caller around to get them an answer – which is often one of the biggest customer complaints about customer service. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). allow the number.
Expert insights. Personalized for you.
79 
Let's personalize your content